At Cerrone, we pride ourselves on award-winning work and stand behind the craftsmanship behind all our handmade pieces. Our standards for excellence and service go beyond your recent purchase or visit. We see it to be more than an investment in a beautiful piece of jewellery – it is also an investment in the care of your jewellery by the expert artisans at Cerrone.
We can repair and guarantee against any manufacturing faults or defects on any piece of jewellery. In the rare occasion that you do find any defects upon purchasing your piece, please do not hesitate to send it back to us for one of our qualified jewellery consultants to inspect and evaluate. However, we cannot guarantee against the natural wear and tear your jewellery will undergo over the course of usage.
Please note: Slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
Complimentary Cleaning and Inspection Services on Diamond Rings
We also invite you to visit any of our stores for ongoing complimentary cleaning services to ensure the full enjoyment of your precious Cerrone jewellery.
We recommend having your jewellery cleaned and inspected once a year (1 year) or earlier if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewellery. This cleaning and inspection service is free of charge to Cerrone customers on their Cerrone jewellery pieces. Please bring your jewellery into a convenient boutique. Repairs to your ring mounting can also be done at this time and will be charged accordingly.
Conditions and Exclusions
The foregoing Manufacturer Warranty and Complementary Services are available only to the person who purchased the covered product from Cerrone.
Maintenance, repair, sizing or other services performed by someone other than Cerrone will void your Manufacturer Warranty.
Fine jewellery is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.
Some examples of common jewellery issues that would not be considered manufacturing defects include:
- Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
- Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
- Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
Conditions of Sale
We will gladly exchange or offer a store credit to the amount of the item(s) purchased within 30 days from the purchase date. Item (s) must be in the original condition as purchased. No refund shall be given on change of mind purchases.
Deposit for special makes cannot be refunded. Installment payments must be paid fortnightly and paid in full upon completion of item(s)
A layby is valid for a period of three months with 30% deposit and regular fortnightly payments. Failure to do so will result in the layby being cancelled. The layby cancellation fee is 20% of the total value of the purchase price of item(s).
Credit vouchers and gift certificates cannot be redeemed for cash. Unless stated otherwise the credit voucher and gift certificate can only be used off the RRP. No further discount will apply.